FiftyFlowers Questions and Answers

We ship our flowers with UPS and FedEx, and due to their regulations, we need a valid working phone number in order to ship your product. We also may need to contact you to verify your order information and contact you if we have a problem fulfilling your order. Without a working phone number, we cannot ship your product.

We do have some products that are spray tinted, dyed, and painted. These products will say this in the product name or in the product description. Tinting and dying is done to create or enhance colors that are not found naturally. However, most of our flowers receive their beauty the old fashioned way…from nature. Our natural flowers are never dyed or manipulated in order to maintain more vibrant colors.

Bouquets come in a variety of styles, the most popular being posy, nosegay, round, hand-tied, cascade, pageant, and pomander. If you copy and paste the following link in your browser, a description of these styles is available.

http://blog.fiftyflowers.com/types-of-bouquets/

When you submit an online order you will receive an e-mail confirmation. If you did not receive an e-mail, simply contact us via email at orders@FiftyFlowers.com or give us a call at 1-877-50 ROSES (507-6737) and we can confirm your order for you or send you another email confirmaiton. When your order has been shipped, you will receive an e-mail from FedEx or UPS with a tracking number and link to view and track your package from their websites.

Due to the fact that you are purchasing FiftyFlowers at a below wholesale cost and direct from the Ecuadorian grower, the minimum order is 50 Flowers. However, you may also order flowers in quantities of 125, 150, and 200. If you have any special needs or requests, please contact us at: Orders@FiftyFlowers.com

If you would like to completely cancel your flower order you must do so at least 8 business days prior to your first scheduled delivery date. No cancellations will be accepted within 7 business days of a scheduled delivery date. Many of our products are shipped from Ecuador, South America, and are often being processed for their journey several days prior to the delivery date. Once the product has been shipped, changes are not possible. If you wish to cancel your FiftyFlowers.com order please send an e-mail to Orders@FiftyFlowers.com, with the subject heading CANCEL. Please type your order number along with your name and address in the body of the email. You will receive an email notice verifying cancellation of your order within 48 hours. Cancellations are subject to a fee equal to 25% of the total order amount. Fiftyflowers will refund the amount you paid minus the 25% cancellation processing fee.

Why the fee? We must charge a 25% cancellation fee due to the fact that we are charged a 4% credit card fee each time you charge a card, so we pay 4% of the total order upon processing the order and an additional 4% when processing the refund. Then we have a per transaction fee. Plus between our accounting department and a customer service representative’s time, it takes about 2 hours to process a cancellation request, which is converted into labor costs.

Chances are that you were NOT charged twice. Many times, when someone is having problems placing an order, they submit their information more than once.  We receive these "problem" orders with a red flag, and do not process them without first calling you to discuss the problem.  However, all new orders automatically enter into the payment process.  This means that all orders will appear on your credit card as "Pending Transactions."

These charges are "held" on your credit card, but will not be deducted unless we clear it as a confirmed order.  Confirmed orders are charged at the close of each business day.  At this time, any pending transactions are released from all banks.  This amount should re-appear on your card within 24hrs, depending on your banks policies.

However, if you feel that your credit card truly was charged extra, please contact us and we will help you to resolve this issue.

All requests to change an existing order must be placed within 7 days of your delivery date.  Many of our products are shipped from Ecuador, South America, and are often being processed for their journey several days prior to the delivery date. Once the product has been shipped, changes are not possible.

Changes are subject to a $15 fee.

We do not offer samples, as smaller quantities in a box could become damaged during shipping, but there are various ways to place a sample order. We recommend ordering a small package of flowers for a prior event, such as a bridal shower or birthday party. This allows you to practice with the flowers as well. Many of our popular flowers, such as roses, garden roses, hydrangeas and carnations come in packs ranging from 20-50 stems. Plus we offer some centerpieces and gift arrangements in small quantities and even quantities of 1, so you can essentially order a sample centerpiece.

In addition, we recommend you check out our flower stories so you can see what past customers have said about our flowers and see them used in real events. And speaking of flower stories, if you place an order for a prior event or even just a test run, take some pictures, share your story, and we will send you a 15% OFF discount code to use on a future order! At FiftyFlowers.com, we view your event as extremely important!  We offer a 100% guarantee on all of our products.

We suggest you place your flower order at least two weeks to one month prior to your event. Next day orders may be possible depending on flower variety and availability. However, ordering in advance locks in current prices and improves availability chances. Orders come on a first come, first serve basis.

The earliest orders will be fulfilled first. This is very important if a specific variety sells out. Waiting to the last moment could risk that we are sold out of the specific flower you need. After we receive your order, a customer service representative will call you to verify your order. Most importantly, ordering in advance allows you to check this task off your to-do list!

We accept all major credit cards, including Visa, Mastercard, American Express and Discovery. Our system will accept all credit cards and check cards with one of these companies logos on it. We also accept payments via PayPal. Due to the fact that we ship internationally, we cannot offer COD or POs.

Find the flowers that you want in the Main navigation on the left hand side of the page.  The Best Sellers is a good place to start. You can also shop by flower type, flower color, and by pre-arranged designs. Once you have found the flowers you want, select the quantity and a shipping date by clicking on the calendar and selecting an available date. Then add to cart.

Yes, we offer a 100% guarantee, but can only guarantee things within our control. What I mean is that 99.9% of the time everything goes as scheduled, but if for example there is a weather delay or air labor strike, shipments could be delayed. If you are anticipating bad weather, we recommend factoring this into selecting a delivery date. For example, for a Saturday event in the midst of snowy winter, we suggest selecting delivery date no later than Thursday. That way we have extra time to get your flowers to you if FedEx/UPS experiences a delay. Your flowers will still be fresh for the event. In fact, we ship all flowers in bud form, and they require a couple of days to fully open. Choosing a delivery date several days in advance allows for the flowers to opens fully, plus factors in the “what ifs.” 

Please remember that flowers are highly perishable, time-sensitive products.  FiftyFlowers.com will not be responsible for damages resulting from inclement weather or freezing temperatures due to an extended absence on behalf of the customer.  FiftyFlowers.com is further released from responsibility due to delays on behalf of the shipping companies, delays caused by Customs and Agricultural inspections, and acts of God.

Ultimately, FiftyFlowers guarantees satisfaction in all of our products.  If you are unsatisfied with your order, please contact us IMMEDIATELY at 1-877-50-ROSES (507-6737) or send an email to cservice@fiftyflowers.com. Complaints must be received within 24 hours of receiving the flowers. We will gladly work with you to solve any problems and/or concerns.

Our picture depicts the flower as true to color as possible. However, if you are trying to make a 100% match and are very particular about matching it, several factors may make this extremely difficult to do. Firstly, your computer monitor’s settings may cause the image to appear slightly different than the original photograph. Secondly, flowers are a living creature affected by Mother Nature. Flowers tend to change tones according to the weather. If it is very sunny, they will be somewhat softer in color. If it is rainy, they will be darker in color. For example, our blush calla lilies show just a hint of blush in the springtime yet have much more of a “blush” tint to them in the autumn due to the hotter and colder growing conditions.

For this reason, it is impossible to fully guarantee that the color of a flower you see today will be the exact color in 6 months. Keep in mind, the color variations are not drastic. It is the color’s tone that varies. If you are concerned about matching your wedding dress or bridesmaid’s dresses precisely with one of our flowers, this is highly discouraged. For assistance with exact color match, please call us directly at 1.877 50 ROSES (507.6737) or email us at cservice@fiftyflowers.com.

Hydrangeas are delicate flowers that require special care. We first suggest selecting a delivery date 1 to 2 days prior to your event. Once you receive your hydrangeas, please follow these care instructions to keep your blooms beautiful: 

1. Remove flowers from box by cutting any straps. Do not remove the rubber bands holding the flowers together in a bunch.
2. Fill 2 containers one with at least 4 inches of fresh, cool water and the other with warm water. 
3. Using sharp scissors or a knife under running water, cut the stems diagonally approximately an inch from each stem’s bottom edge. 
4. Immediately after cutting, place the stems in the prepared warm water for approximately 5 seconds then place the flowers into the cool water. 
5. Remove any fading petals. It is normal to find several fading petals, all of which can be easily removed without damaging the Hydrangea.
6. Keep flowers away from direct sunlight, drafts or excessive heat. 
7. Allow your flowers at least 4 hours to properly hydrate before arranging.
8. Change water and re-cut stems every 24 hours to keep flowers fresh. Assure that your flowers have sufficient water. The flowers will drink an exceptionally large amount of water upon arrival.

To refresh the flower, dunk the entire flower head in cool water for approximately 20 minutes. Hydrangeas are also great for dried arrangements. To dry them, simply hang them upside down, preferably in a warm place for a few days. Hydrangeas may lose a little color in the process but the dried flowers will last for eight months or longer.

Our roses are shipped in bud form without being groomed, so their guard petals are included. Fresh-cut bulk roses must be groomed upon arrival. This includes cutting the stems, hydrating them in water, and removing all foliage and guard petals. Guard petals can appear brown, deformed or just ugly. These petals must be removed. In fact, a florist will remove 5 to 10 petals per rose before selling them to the general public, so do not be alarmed if you must pluck the outer layers of petals before you have a beautiful rose!

If you continue to doubt the quality of your rose after removing the guard petals, please know that we will need to see the flowers in order to diagnose the browning of your roses. Please send digital pictures of the flowers to orders@fiftyflowers.com as soon as possible. This is the standard procedure that we must follow to issue claims with the farm. As soon as we receive the pictures, we will call you.

The tint will NOT rub off of our tinted flowers. However, the color may leave the flower throught open cuts in the stem, including the open sore where leaves may have been removed. For this reason, it is important to wear gloves while preparing and arranging tinted flowers. This tint may stain skin, hands and fabric. The tint seeps more easily when the stem is wet. Also, the tint will affect the natural color and quality of the leaves. Depending on the flower, you may choose to remove these leaves, which is quite normal for many of our tinted products.

Once placed in water, the tint will affect the color of the water. This is absolutely normal. Simply change the water at least once per day to keep your flowers fresh.

The color of our tinted flowers may vary to some degree. Flowers react differently to tints. Some petals may not absorb the tint 100% and the color may be darker on some petals than on others.

We ship our flowers priority overnight with FedEx and UPS. In most areas FedEx and UPS priority overnight services are guaranteed by 10:30AM.

Please contact FedEx at 1.800.GO.FEDEX or UPS at 1.800.PICK.UPS to confirm what time they guarantee delivery for your specific zip code.

We do ship to Hawaii, Alaska, Canada & Puerto Rico. However, we may not be able to ship all items offered on our page.

When shipping to Hawaii, Alaska, & Puerto Rico, a $45 shipping fee will be added to each box of flowers; Canada orders incur a 40% charge. This will be added to your order during the checkout process. Please contact us at 1-877-50 ROSES (507-6737) to confirm the product as well as the shipping fee.